SHiPPiNG POLiCY

(As a result of enhanced precautionary measures due to COVID-19, shipping and transit times may be delayed. Standard orders may take up to 5 business days to process before they are shipped from our warehouses.)

 

Our goal is to offer you the best shipping options, no matter where you live. 
Every day, we deliver to hundreds of customers across the world, ensuring 
that we provide the very highest levels of responsiveness to you at all 
times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and 
    packaging. All orders are sent to the manufacturer for dispatch within 
    24 hours after the order is placed. The manufacturer and China Post 
    process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped 
    from our warehouse to the destination.International delivery usually 
    takes about 15–30 business days. After processing and leaving the 
    warehouse, items usually take between 7 and 14 days to arrive at their 
    destination but can take longer from time to time.

 

Additional delivery information

We’re sorry, shipping to an alternative address other than the account address is not possible. This includes a work address, PO Box or an address in another country.

Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.

 

Will I be charged customs fees?

Depending on your location, you will be responsible for assuring that any products you order comply with state and federal government import regulations.

That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees.

 

TRACKING MY ORDER

 Once your order is on its way, you’ll receive a tracking number via email.

To track your parcel, simply click on the link in the email and you’ll be directed to the courier website. If you can’t locate the tracking email, please make sure you’ve checked your spam and junk folder.

 

I haven't received my order!

Simply check the online tracking for your parcel by clicking on the link in your email from us. If the parcel shows it’s been delivered, but you haven’t received anything, please let us know and we can try to help you.

 

An item is missing from my parcel

If an item is missing from your parcel, it may be delayed. In this case, it’ll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email as delayed items should be marked with an expected delivery date.

Sometimes an item can be sent separately from a different warehouse. If an item is missing from your parcel, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.

If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.